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Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.
Please review the cancellation policy by matching your check in date with the travel season in Thailand . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:
1. Tour Cancellation
| Date |
Contidion |
+ 30 days before trip commencement
|
There is 7% banking and administration fee |
15 - 30 days
|
70% will be refunded
|
7 - 14 days
|
50% will be refunded |
Less than 7 days
|
No Refund
|
-
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
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In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
-
Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
-
Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
-
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Siam One Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.
2.Hotel Cancellation
NORMAL SEASON: 01 May - 31 October for All Thailand Destination
| Date |
Condition |
+ 15 days prior to check in
|
There is 7% banking and administration fee
|
14 - 7 days prior to check in
|
There is 10% banking and administration fee
|
6 - 3 days prior to check in
|
One night penalty + 7% administration fee |
2 - 0 days prior to check in
|
Two nights penalty + 7% administration fee
|
-
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
-
In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
-
Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
-
Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
-
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Siam One Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.
HIGH SEASON: 16 January - 30 April & 01 November - 14 December for All Thailand Destination
16 January - 30 April & 16 July - 15 September for Koh Samui Only
| Date |
Condition |
+ 15 days prior to check in
|
There is 7% banking and administration fee
|
14 - 3 days prior to check in
|
One night penalty + 7% administration fee
|
| 2 - 0 days prior to check in |
Two nights penalty + 7% administration fee
|
-
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
-
In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
-
Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
-
Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
-
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Siam One Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.
PEAK SEASON: 15 Dec - 15 Jan + Long Holiday for All Thailand Destination
Date
|
Condition
|
+45 days prior to check in
|
There is 7% banking and administration fee
|
45 - 30 days prior to check in
|
Two nights penalty + 7% administration fee
|
30 - 0 days priorto check in
|
No Refund
|
-
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
-
In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
-
Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
-
Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
-
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Siam One Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.
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+66 38 300 173
+66 38 414 515
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